Every business needs policies and procedures to be able to handle curly situations when they happen. These are ours.

Last updated Feb 2016

1. Lessons

Every lesson, wait until the children from the previous class have exited the pool, then make your way over to the teacher and introduce yourself. Children must not enter the water until instructed by their teacher.

At the end of class, children will be instructed to leave the water and return to their parents. At this point, children are no longer the responsibility of the teacher and must not re-enter the water.

Other lesson procedures:

  1. For children under 8 years, parents must remain in the centre for the duration of the class.
  2. Teachers will be in the water with children in the Wonder and Courage program. For the Active program d3 and above  teachers may choose to teach some skills from out of the water.
  3. To reduce the chance of vomiting in the pool, it is recommended that children not eat for 30mins before their class.
  4. Regarding absence because of illness, common sense applies. If your child is contagious and/or not well, don’t bring them. It’s not fair to the teacher and the other students to make them sick too.
  5. Classes are run using a three warning discipline system. Students or parents will be asked to leave the centre if highly inappropriate behaviour continues.
  6. Parents are reminded that in the case of an emergency children must be left under their teacher’s supervision. Emergency procedures are up beside the door into the pool.

2. Enrolment policies

  1. Any enrolment starts from the date you place your child’s name in a class. I.e. Start dates cannot be forward dated.
  2. Payment confirms enrolment. Places may only be held without payment for a maximum of 3 days.

We offer many different classes please note the additional enrolment policies below depending on the situation:

Regular Group classes (i.e. Once per week during term):

  1. $60.00 is non-refundable per term.
  2. Enrolments are confirmed by either: payment in full; or payment of a $60.00 non-refundable deposit and then the balance for the term is due in the 1st week of as per agreed payment plan
  3. A discount is available to families attending the term.

Regular Private lessons (i.e. Once per week during term):

  1. The amount equivalent to 4 classes is non-refundable per term.
  2. Enrolments are confirmed by either: payment in full; or payment of a non-refundable deposit equivalent to 4 classes and then the balance for the term is due in the 1st week or as per agreed payment plan

Intensive Group classes or Intensive Private lessons (i.e. Once per day during school holidays):

  1. Payment in full is non-refundable.
  2. Enrolments are confirmed by payment in full.
  3. Enrolments are taken for the complete week, i.e. You cannot select individual days to attend and pay for.

Casual Private lessons (i.e. One-at-a-time as needed):

  1. Enrolments are confirmed by payment in full, which is non-refundable.

3. Cancellation policies

3.1. Absences from any Group class or Private lesson:

  1. ANY absence, for ANY reason, may be utilised as a make-up class as per ‘What happens if I miss a class?’ below.
  2. If you are not able to attend your class, as a courtesy, please notify us by text  so that your teacher knows not to expect you.

3.2 Cancellation of enrolment:

  1. A ‘cancellation of enrolment’ is when you withdraw from the remainder of classes that you have enrolled in.
  2. Any cancellation of enrolment starts from the date you notify us that you wish to cancel, or on any nominated future date. I.e. Cancellations cannot be back-dated.
  3. To avoid any confusion, any cancellation of enrolment must be emailed to kylie@swimlikeafish.com.au

There are many reasons an enrolment may be cancelled, so please note the additional cancellation policies below depending on the situation:

Regular Group classes (i.e. Once per week during term):

Cancellation of enrolment, 7 or more days before term starts:

  1. $60.00 is non-refundable but is transferable.
  2. Any amount that has been paid above $60 is transferable or refundable.

 Cancellation of enrolment, 6 or less days before term starts or after term starts:

  1. $60.00 is non-refundable and non-transferable.
  2. Refunds are worked out such that:
    • ‘Amount payable’ = Cost per class x (how many lessons have passed + 2) to a minimum of $60.00
    • ‘Amount that was paid’ – ‘Amount payable’ = Refund

Regular Private lessons (i.e. Once per week during term):

Cancellation of enrolment, 7 or more days before term starts:

  1. The amount equivalent to 2 classes is non-refundable but is transferable.
  2. Any amount that has been paid above that is transferable or refundable.

Cancellation of enrolment, 6 or less days before term starts or after term starts:

  1. The amount equivalent to 2 classes is non-refundable and non-transferable.
  2. Refunds are worked out such that:
    • ‘Amount payable’ = Cost per class x (how many lessons have passed + 2) to a minimum equivalent to 2 classes.
    • ‘Amount that was paid’ – ‘Amount payable’ = Refund
    • The number of classes recorded as absences are: Number of missed classes + 2

For Intensive Group classes or Intensive Private lessons (i.e. Once per day during school holidays):

Cancellation of enrolment, 7 or more days before intensive week starts:

  1. Payment in full is non-refundable but is transferable.

Cancellation of enrolment, 6 or less days before intensive week starts or after intensive week starts:

  1. Payment in full is non-refundable and non-transferable.
  2. Any missed classes are recorded as absences.

For Casual Private lessons (i.e. One-at-a-time as needed):

Cancellation of enrolment, with 24 or more hours notice:

  1. Payment in full is non-refundable but is transferable.

Cancellation of enrolment, with less than 24 hours notice:

  1. Payment in full is non-refundable and non-transferable.
  2. Any missed classes are recorded as absences.

Cancellation of enrolment due to serious medical reasons:

  1. When cancelling an enrolment for serious medical reasons, a medical certificate must be presented.
  2. The non-refundable amount is waived.
  3. Refunds are worked out such that:
    • ‘Amount payable’ = Cost per class x (how many lessons have passed)
    • ‘Amount that was paid’ – ‘Amount payable’ = Refund
    • The number of classes recorded as absences are: Number of missed classes

Definitions:

Transferable = Amount is able to be used towards any purchase within the centre. For example: Amount may be used as a credit on your swim account for use in the future; Or amount may be transferred to another child’s fees

Refundable = Amount is able to be returned to the client via EFT or refund cheque.

Nontransferable = Amount is not able to be used for any other purchase.

Nonrefundable = Amount is not able to be returned to the client.

4. What happens if I miss a class?

As much as possible, please make the effort to attend all your regular classes so you can develop with the teacher and the other students in your class.

If you are not able to attend your class, as a courtesy, please text us so that your teacher knows not to expect you.

Regular Group classes (i.e. Once per week during term):

Make-up classes are booked during regular classes. Bookings can be made any week during the term. Bookings are made with our Administration staff.

Regular Private lessons (i.e. Once per week during term):

Make-up classes are booked as part of a regular class not as a Private lesson.

Bookings can be made any week during the term. Bookings are made with our Administration staff.

What you need to know:

  1. Make-up classes must be taken-up in the term that the absence occurred in.
  2. If you are absent from a make-up class, you cannot make-up a make-up class.