Cancellation policies

3.1. Absences from any Group class or Private lesson:

1. ANY absence, for ANY reason, may be utilised as a make-up class as per ‘What happens if I miss a class?’.
2. If you are not able to attend your class, as a courtesy, please text us so that your teacher knows not to expect you, to be eligible for a make up class you must give us 24 hours notice of your absence.

3.2 Cancellation of enrolment:

1. A ‘cancellation of enrolment’ is when you withdraw from the remainder of classes that you have enrolled in.
2. Any cancellation of enrolment starts from the date you notify us that you wish to cancel, or on any nominated future date. i.e. Cancellations cannot be back-dated.
3. To avoid any confusion, any cancellation of enrolment must be emailed to 

There are many reasons an enrolment may be cancelled, so please note the additional cancellation policies below depending on the situation:

Regular Group classes

(i.e. Once per week during term):

Cancellation of enrolment, 7 or more days before term starts:

1. $60.00 is non-refundable but is transferable.
2. Any amount that has been paid above $60 is transferable or refundable.

 Cancellation of enrolment, 6 or less days before term starts or after term starts:

1. $60.00 is non-refundable and non-transferable.
2. Credits are worked out such that:
   • ‘Amount payable’ = Cost per class x (how many lessons have passed + 2) to a minimum of $60.00
   • ‘Amount that was paid’ – ‘Amount payable’ = Credit

Regular Private lessons

(i.e. Once per week during term):

Cancellation of enrolment, 7 or more days before term starts:

1. The amount equivalent to 2 classes is non-refundable but is transferable.
2. Any amount that has been paid above that is transferable or refundable.

Cancellation of enrolment, 6 or less days before term starts or after term starts:

1. The amount equivalent to 2 classes is non-refundable and non-transferable.
2. Refunds are worked out such that:
   • ‘Amount payable’ = Cost per class x (how many lessons have passed + 2) to a minimum equivalent to 2 classes.
   • ‘Amount that was paid’ – ‘Amount payable’ = Refund
   • The number of classes recorded as absences are: Number of missed classes + 2

For Intensive Group classes or Intensive Private lessons

(i.e. Once per day during school holidays):

Cancellation of enrolment, 7 or more days before intensive week starts:

1. Payment in full is non-refundable but is transferable.

Cancellation of enrolment, 6 or less days before intensive week starts or after intensive week starts:

1. Payment in full is non-refundable and non-transferable.
2. Any missed classes are recorded as absences.

For Casual Private lessons

(i.e. One-at-a-time as needed):

Cancellation of enrolment, with 24 or more hours notice:

1. Payment in full is non-refundable but is transferable.

Cancellation of enrolment, with less than 24 hours notice:

1. Payment in full is non-refundable and non-transferable.
2. Any missed classes are recorded as absences.

Cancellation of enrolment due to serious medical reasons:

1. When cancelling an enrolment for serious medical reasons, a medical certificate must be presented.
2. The non-refundable amount is waived.
3. Refunds are worked out such that:
   • ‘Amount payable’ = Cost per class x (how many lessons have passed)
   • ‘Amount that was paid’ – ‘Amount payable’ = Refund
   • The number of classes recorded as absences are: Number of missed classes

Definitions:

Transferable = Amount is able to be used towards any purchase within the centre. For example: Amount may be used as a credit on your swim account for use in the future; Or amount may be transferred to another child’s fees.

Refundable = Amount is able to be returned to the client via EFT.

Non–transferable = Amount is not able to be used for any other purchase.

Non–refundable = Amount is not able to be returned to the client.